Legal
Refund Policy
Last updated: 31 March 2026
Overview
LetterAnger sells one-time digital products, including single-letter unlocks and stored credit packs. Because the product is delivered instantly, refunds are reviewed case by case.
When refunds may be granted
We may offer a refund if you were charged more than once by mistake, did not receive the purchased unlock or credits, or experienced a clear technical failure that prevented delivery of the paid product.
When refunds are usually not granted
Refunds are generally not available simply because you changed your mind after unlocking a letter, because you decided not to send the letter, or because you want changes to wording that could be made by editing the draft.
How to request help
If there is a billing issue, contact support@letteranger.com with the email used at checkout, the approximate purchase time, and any relevant Stripe receipt details.